Refund policy

Last updated: September 27, 2026

GifLore operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GifLore works with trusted commerce and technology service providers that help us operate our website, process payments, fulfill orders, and provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to provide technology, payment processing, analytics, fulfillment, shipping, customer support, or other services and they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews where available, and improve your shopping experience.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, or promotional communications by email, text message, or postal mail and showing advertisements for products or services on our website or other websites, where permitted by applicable law.
  • Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your account credentials secure.
  • Communicating with You. We use your personal information to provide customer support, respond to your requests, provide effective services, and maintain our business relationship with you.
  • Legal Reasons. We may use personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, participate in legal proceedings, enforce our terms or policies, and protect our rights and the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With our commerce, technology, payment, analytics, customer support, cloud storage, fulfillment, shipping, and other service providers that perform services on our behalf.
  • With business and marketing partners that help us provide marketing services and advertising. These partners may use information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of certain uses of your information for targeted advertising or similar purposes. Where available, you may exercise those rights through our data-sharing opt-out page.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when necessary to ship products to you or when using third-party integrations.
  • With our affiliates or otherwise within our corporate group, where applicable.
  • In connection with a business transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets; to comply with legal obligations; to respond to subpoenas, search warrants, or similar requests; to enforce applicable terms or policies; and to protect or defend our Services, our rights, and the rights of our users or others.

Relationship with Our Service Providers

Our Services rely on third-party commerce and technology service providers that help us host and operate the website, process transactions, prevent fraud, analyze usage, fulfill orders, and provide related functionality.

These providers may collect and process personal information about your access to and use of the Services in order to provide, secure, maintain, and improve their services. Information you submit through the Services may be transmitted to and processed by these providers and other third parties, including in countries other than where you reside.

Where a service provider processes personal information for its own purposes, that provider is responsible for that processing in accordance with applicable law and its own privacy practices.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party websites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide through public or semi-public platforms may also be viewable by other users of those platforms. Our inclusion of a link does not, by itself, imply endorsement of the linked platform or its operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, information transmitted over the internet may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

  • Right to Access / Know. You may have the right to request access to personal information that we hold about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have the right to receive a copy of personal information we hold about you or request that we transfer it to a third party, in certain circumstances and subject to applicable exceptions.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of personal information or processing for purposes considered targeted advertising under applicable law. Where available, you may exercise those rights through our data-sharing opt-out page. If you visit our website with a recognized Global Privacy Control preference signal enabled, we may treat that signal as an opt-out request as required by applicable law.
  • Managing Communication Preferences. We may send promotional emails, and you may opt out of receiving those communications at any time by using the unsubscribe option included in our emails. If you opt out of promotional communications, we may still send non-promotional messages related to your account, orders, or customer service.

You may exercise any applicable privacy rights by contacting GifLore at support@giflore.com.

We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing a request, as permitted or required by law. Where permitted by applicable law, you may designate an authorized agent to make a request on your behalf. We may require proof that the agent is authorized to act for you and may require you to verify your identity directly with us.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us at support@giflore.com.

Depending on where you live, you may also have the right to appeal a decision regarding your privacy request or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

If personal information is transferred outside the European Economic Area or the United Kingdom, we may rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, equivalent UK transfer mechanisms, or another legally permitted basis, as applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice where required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact GifLore at support@giflore.com.